TRUST

Operational

Maintenance March 11, 2019


Data Carrier Maintenance

Scheduled Start: 03/11/2019 10:00:00 PM MDT
Scheduled End: 03/12/2019 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/11/2019 7:10:24 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Mon. March 11, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-4) and is expected to finish at 3:00 AM MST (5:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 5 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Data Carrier Maintenance

Scheduled Start: 03/11/2019 10:00:00 PM MDT
Scheduled End: 03/12/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/31/2019 10:27:00 PM MST - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Mon. March 11, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-4) and is expected to finish at 4:00 AM MST (6:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 30 minutes of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance March 12, 2019


Data Carrier Maintenance

Scheduled Start: 03/12/2019 10:00:00 PM MDT
Scheduled End: 03/13/2019 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/11/2019 7:14:27 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Tues. March 12, 2019. The time frame for this maintenance will begin at 10:00 PM MST (12:00 AM Eastern GMT-4) and is expected to finish at 3:00 AM MST (5:00 Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 5 hours of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Gamification Maintenance

Scheduled Start: 03/12/2019 6:30:00 PM MDT
Scheduled End: 03/12/2019 7:30:00 PM MDT

Products Affected

Gamification - Playbooks

Regions Affected

United States

Notes

03/12/2019 5:37:00 PM MDT - The InsideSales.com Technology team will be conducting Gamification Maintenance on Tuesday, Mar 12, 2019. The time frame for this maintenance will begin at 6:30 PM MDT and is expected to finish at 7:30 PM MDT. This maintenance will focus on completing an update to the US2 (US West) Pod. There may be a downtime of up to 60 minutes during this maintenance. During this anticipated short downtime, points may not update on leaderboards and the extension, but will resume to do so once we bring our services back up. Point rewards over the downtime are not expected to be permanently lost but merely delayed. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance March 14, 2019


Playbooks US2 (US West) Maintenance

Scheduled Start: 03/14/2019 6:30:00 PM MDT
Scheduled End: 03/15/2019 1:00:00 AM MDT

Products Affected

Playbooks
Call Quality
Inbound Calls

Regions Affected

United States

Notes

03/14/2019 10:38:17 AM MDT - The InsideSales.com Technology team will be conducting Playbooks maintenance on Thursday, Mar 14, 2019. The time frame for this maintenance will begin at 6:30 PM MDT and is expected to finish at 1:00 AM MDT the following morning. This maintenance will focus on completing an update to the US2 (US West) Pod. During this maintenance, dials may be sporadic or unavailable. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance March 26, 2019


Data Carrier Maintenance

Scheduled Start: 03/26/2019 10:00:00 PM MDT
Scheduled End: 03/27/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/12/2019 6:10:49 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Tues. March 26, 2019. The time frame for this maintenance will begin at 10:00 PM MDT (12:00 AM Eastern GMT-4) and is expected to finish at 4:00 AM MDT (6:00 AM Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 60 minutes of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Data Carrier Maintenance

Scheduled Start: 03/26/2019 10:00:00 PM MDT
Scheduled End: 03/27/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/11/2019 12:07:52 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Tue. March 26, 2019. The time frame for this maintenance will begin at 10:00 PM MDT (12:00 AM Eastern GMT-4) and is expected to finish at 5:00 AM MDT (7:00 AM Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 90 minutes of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


Maintenance March 28, 2019


Data Carrier Maintenance

Scheduled Start: 03/28/2019 10:00:00 PM MDT
Scheduled End: 03/29/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/12/2019 4:02:51 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thur. March 28, 2019. The time frame for this maintenance will begin at 10:00 PM MDT (12:00 AM Eastern GMT-4) and is expected to finish at 4:00 AM MDT (6:00 AM Eastern GMT-4) the following morning. This maintenance will focus on a communication circuit between our data centers. No downtime is expected for end users with data services during this maintenance. However, end users may experience up to 60 minutes of downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience. InsideSales.com Technology Team


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External Services

System Status Timeline

Playbooks
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Playbooks US3 Pod issue

2019-03-05

Incident Log

1:11 PM MST

The InsideSales.com Technology Team has detected a possible issue with Playbooks product on the US3 Pod. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:14 PM MST

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US3 Pod. End users are experiencing difficultly with logging into the product. We are aware of the issue and are actively working to restore service to Playbooks product on US3. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

1:20 PM MST

The InsideSales.com Technology Team are seeing that end users are able to login into the product, however we are observing some slowness with interacting with the Playbooks. We are aware of the issue and are actively working to resolve the underlying issue. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:25 PM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:19am MST we restored service to the Playbooks product on the US3 Pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

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Import Prospect issue on US2

2019-03-14

Incident Log

11:23 AM MDT

The InsideSales.com Technology Team is observing an issue with the import prospect feature on Playbooks. End users trying to use this feature are receiving an error message. All other parts of Playbooks We are aware of the issue and are actively working to restore service to import prospect feature. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:04 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 2:04 pm MST we restored the functionality to the import prospect feature in Playbooks for the US2 pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

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PowerDialer Salesforce
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PowerDialer phone call issue in Virginia

2019-03-11

Incident Log

10:28 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users are experiencing difficulty with the establishing of new phone calls to with the PowerDialer product. We are aware of the issue and are actively working to restore service. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:36 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:36am MST we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Resolved

Status: Operational

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PowerDialer LMP
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PowerDialer phone call issue in Virginia

2019-03-11

Incident Log

10:28 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users are experiencing difficulty with the establishing of new phone calls to with the PowerDialer product. We are aware of the issue and are actively working to restore service. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:36 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:36am MST we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Resolved

Status: Operational

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Lead Management Platform
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Predictive Pipeline
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Firestorm
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Firestorm Degraded Performance

2019-03-08

Incident Log

5:17 PM MST

The InsideSales.com Technology Team is observing an issue with the Firestorm Product. Some end users may experience some slowness with the product. We are aware of the issue and are actively working to restore service to the Firestorm Product. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:59 PM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. Service has been restored to the Firestorm Product. InsideSales.com Technology Team

State: Resolved

Status: Operational

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Neuralytics
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Vision
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Gamification - Playbooks
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Powerstandings - PowerDialer
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Call Quality
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Inbound Calls
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