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External Services

System Status Timeline

Playbooks
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Playbooks US2 issue

2019-05-06

Incident Log

9:44 AM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks product on the US2 Pod. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:51 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US2 Pod. End users are experiencing delays when interacting with the product. We are aware of the issue and are actively working to restore service to Playbooks product. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:25 AM MDT

At 10:18am MST, the InsideSales.com Technology Team is observing improved performance with the Playbooks product on the US2 Pod. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

10:28 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:19am MDT we restored service to the Playbooks product on the US2 Pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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Playbooks slowness in EU Pod

2019-05-10

Incident Log

1:40 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the EU Pod. End users may experience some general slowness while interacting with the product. We are aware of the issue and are actively working to restore service to the Playbooks product on the EU Pod. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:20 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident, with a cloud providing having an issue with higher error rates than normal. Once that restore their services we were able to restore service to the Playbooks product. At 2:20am MDT we restored service to the Playbooks product on the EU Pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

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PowerDialer Salesforce
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PowerDialer LMP
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Lead Management Platform
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Predictive Pipeline
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Firestorm
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Neuralytics
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Vision
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Gamification - Playbooks
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Powerstandings - PowerDialer
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Call Quality
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Inbound Calls
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