Trust

Operational

Maintenance June 6, 2018


Network Carrier Maintenance

Scheduled Start: 06/06/2018 10:00:00 PM MDT
Scheduled End: 06/07/2018 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Predictive Pipeline
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

05/24/2018 3:32:22 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance Wednesday, June 6th to Thursday, June 7th . This maintenance window will occur at 10:00 PM - 3:00 AM MDT. Customers should not be impacted during the maintenance. We appreciate your patience. - InsideSales.com Technology Team


Maintenance June 7, 2018


Network Carrier Maintenance

Scheduled Start: 06/07/2018 10:00:00 PM MDT
Scheduled End: 06/08/2018 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Predictive Pipeline
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

05/24/2018 3:34:45 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance Thursday, June 7th to Friday, June 8th . This maintenance window will occur at 10:00 PM - 3:00 AM MDT. Customers should not be impacted during the maintenance. We appreciate your patience. - InsideSales.com Technology Team


Network Carrier Maintenance

Scheduled Start: 06/07/2018 12:00:00 AM MDT
Scheduled End: 06/07/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

06/04/2018 11:44:14 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, June 7th. This maintenance window will occur at 12:00 AM - 05:00 AM MDT. Customers should not be impacted during the maintenance. We appreciate your patience. - InsideSales.com Technology Team


Maintenance June 12, 2018


Network Carrier Maintenance

Scheduled Start: 06/12/2018 9:00:00 PM MDT
Scheduled End: 06/12/2018 10:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce

Regions Affected

North America

Notes

06/13/2018 12:32:16 PM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on June 12th, 2018. This maintenance will begin at 9:00 PM MDT and is expected to finish at 10:00 PM MDT. The maintenance should not impact customers. We appreciate your patience. InsideSales.com Technology Team


Maintenance June 14, 2018


Network Carrier Maintenance

Scheduled Start: 06/14/2018 11:00:00 PM MDT
Scheduled End: 06/15/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

06/11/2018 10:06:19 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, June 14th to Friday, June 15th. This maintenance window will occur at 11:00 PM - 05:00 AM MDT. Customers should not be impacted during the maintenance. We appreciate your patience. - InsideSales.com Technology Team


Maintenance June 15, 2018


Network Carrier Maintenance

Scheduled Start: 06/15/2018 11:00:00 PM MDT
Scheduled End: 06/16/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

06/11/2018 10:08:16 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Friday, June 15th to Saturday, June 16th. This maintenance window will occur at 11:00 PM - 05:00 AM MDT. Customers should not be impacted during the maintenance. We appreciate your patience. - InsideSales.com Technology Team


Maintenance June 19, 2018


Network Carrier Maintenance

Scheduled Start: 06/19/2018 9:00:00 PM MDT
Scheduled End: 06/20/2018 3:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

06/04/2018 7:42:19 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, June 19th to Wednesday, June 20th. This maintenance window will occur at 09:00 PM - 3:00 AM MDT. Customers should not be impacted during the maintenance. We appreciate your patience. - InsideSales.com Technology Team


Maintenance June 21, 2018


Network Carrier Maintenance

Scheduled Start: 06/21/2018 1:00:00 AM MDT
Scheduled End: 06/21/2018 4:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

06/13/2018 2:58:29 PM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, June 21st. This maintenance window will occur at 01:00 AM - 4:00 AM MDT. Customers should not be impacted during the maintenance. We appreciate your patience. - InsideSales.com Technology Team


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External Services

System Status Timeline

Playbooks
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Playbooks unable to make agent leg phone call

2018-06-08

Incident Log

10:18 AM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:23 AM MDT

The InsideSales.com Technology Team is observing an issue with the Playbooks product. End users are experiencing a delayed or inability to connect an agent leg. Customers only on the US1 Pod are affected and only those that have refreshed their phone settings recently. We are aware of the issue and are actively working to restore service to Playbooks . InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

10:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:24am MDT we restored service to the Playbooks product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:26 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. On June 8, 2018 at 10:24am MDT, we restored service to the Playbooks product. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer LMP
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PowerDialer Salesforce
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PowerDialer Dynamics
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Lead Management Platform
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Predictive Pipeline
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Neuralytics
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Vision
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PowerStandings
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Call Quality
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Inbound Calls
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