TRUST

Operational

Maintenance October 2, 2020


Data Carrier Maintenance

Scheduled Start: 10/02/2020 6:30:00 PM MDT
Scheduled End: 10/02/2020 8:30:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/02/2020 7:47:59 AM MDT - The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Friday, 10/02/2020. This maintenance will begin Friday at 6:30 PM MST and is expected to finish the same day at 8:30 PM MST. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
20
21
22
23
24
25
26
27
28
29
30

PowerDialer Issue

2020-09-30

Incident Log

EMEA carrier issue slowing calls

2020-09-30

Incident Log

6:51 AM MDT

The XANT Technology Team is observing call quality concerns this morning. We are aware of the issue and due to the scope of the issue actively monitoring the situation. We will post additional information as it becomes relevant to share. XANT Technology Team

State: Investigating

Status: Degraded Performance

8:21 AM MDT

At 8:21am MDT we were able to resolve the issue by routing around the affected carrier. After doing do call quality requests dropped back to their normal levels. XANT Technology Team

State: Resolved

Status: Operational

1
2
3
4
5
6
7
8

Email Issues with Playbooks

2020-10-08

Incident Log

7:11 AM MDT

The InsideSales.com Technology Team is observing an issue with email functionality with the Playbooks product. End users are experiencing difficulty with emailing from the Playbooks product. Only email functionality is affected, the ability to make phone calls with the Playbooks are functioning properly. We are aware of the issue and are actively working to restore service to email functionality in Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:10 AM MDT

The InsideSales.com Technology Team at 745am MDT has restored service to the email functionality with the Playbooks product on USEast1a, US1, and US3. For the customers who were affected by this issue will be contacted by our Customer Success teams to address this issue and make the needed configurations to ensure the delivery of their emails. InsideSales.com Technology Team

State: Resolved

Status: Operational

9
10
11
12
13
14
15
16
17
18
19
PowerDialer Salesforce
20
21
22
23
24
25
26
27
28
29
30

PowerDialer Issue

2020-09-30

Incident Log

1:48 PM MDT

The XANT Technology Team is observing an issue with PowerDialer product. Starting at 1:18pm MDT , end users could experience sporadic performance issues with the product. We are aware of the issue and are actively working to restore service to PowerDialer product. XANT Technology Team

State: Investigating

Status: Degraded Performance

2:37 PM MDT

At 2:29pm MDT the Technology Team has resolved the issue concerning the experienced sporadic performance concern with PowerDialer. XANT Technology Team

State: Resolved

Status: Operational

EMEA carrier issue slowing calls

2020-09-30

Incident Log

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
PowerDialer LMP
20
21
22
23
24
25
26
27
28
29
30

PowerDialer Issue

2020-09-30

Incident Log

1:48 PM MDT

The XANT Technology Team is observing an issue with PowerDialer product. Starting at 1:18pm MDT , end users could experience sporadic performance issues with the product. We are aware of the issue and are actively working to restore service to PowerDialer product. XANT Technology Team

State: Investigating

Status: Degraded Performance

2:37 PM MDT

At 2:29pm MDT the Technology Team has resolved the issue concerning the experienced sporadic performance concern with PowerDialer. XANT Technology Team

State: Resolved

Status: Operational

EMEA carrier issue slowing calls

2020-09-30

Incident Log

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Lead Management Platform
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Predictive Pipeline
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Firestorm
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Neuralytics
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Vision
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Gamification - Playbooks
20
21
22
23
24
25
26
27
28
29
30

PowerDialer Issue

2020-09-30

Incident Log

EMEA carrier issue slowing calls

2020-09-30

Incident Log

6:51 AM MDT

The XANT Technology Team is observing call quality concerns this morning. We are aware of the issue and due to the scope of the issue actively monitoring the situation. We will post additional information as it becomes relevant to share. XANT Technology Team

State: Investigating

Status: Degraded Performance

8:21 AM MDT

At 8:21am MDT we were able to resolve the issue by routing around the affected carrier. After doing do call quality requests dropped back to their normal levels. XANT Technology Team

State: Resolved

Status: Operational

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Powerstandings - PowerDialer
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Call Quality
20
21
22
23
24
25
26
27
28
29
30

PowerDialer Issue

2020-09-30

Incident Log

EMEA carrier issue slowing calls

2020-09-30

Incident Log

6:51 AM MDT

The XANT Technology Team is observing call quality concerns this morning. We are aware of the issue and due to the scope of the issue actively monitoring the situation. We will post additional information as it becomes relevant to share. XANT Technology Team

State: Investigating

Status: Degraded Performance

8:21 AM MDT

At 8:21am MDT we were able to resolve the issue by routing around the affected carrier. After doing do call quality requests dropped back to their normal levels. XANT Technology Team

State: Resolved

Status: Operational

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Inbound Calls
20
21
22
23
24
25
26
27
28
29
30

PowerDialer Issue

2020-09-30

Incident Log

EMEA carrier issue slowing calls

2020-09-30

Incident Log

6:51 AM MDT

The XANT Technology Team is observing call quality concerns this morning. We are aware of the issue and due to the scope of the issue actively monitoring the situation. We will post additional information as it becomes relevant to share. XANT Technology Team

State: Investigating

Status: Degraded Performance

8:21 AM MDT

At 8:21am MDT we were able to resolve the issue by routing around the affected carrier. After doing do call quality requests dropped back to their normal levels. XANT Technology Team

State: Resolved

Status: Operational

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19