Trust

Operational

Maintenance January 11, 2018


Network Carrier Maintenance

Scheduled Start: 01/11/2018 12:00:00 AM MST
Scheduled End: 01/11/2018 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Predictive Pipeline
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

01/10/2018 2:07:42 PM MST - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Thursday, January 10, 2018. This maintenance will begin at 12:00 AM MT and is expected to finish Friday at 5:00 AM MT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
18
19
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31
1
2
3
4

Playbooks US1

2018-01-05

Incident Log

5:35 PM MST

The InsideSales.com Technology team is observing an issue with the Playbooks product. End users are experiencing the inability to load a task with the product. This is only affecting customers on the US1 Pod. We are aware of the issue and are actively working to restore service to the Playbooks product. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:50 PM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 5:50pm MST we restored service to the Playbooks product. InsideSales.com Technology Team

State:

Status: Operational

5
6
7
8
9
10
11
12
13
14
15
16
PowerDialer LMP
18

Telephony Disruption

2017-12-18

Incident Log

9:06 AM MST

The InsideSales.com Telephony team observed a telephony disruption from 9:06am to 9:11am this morning the 18th of of Dec. During this time frame end users out of our Utah telephony center would have experienced difficulty making and receiving phone calls through the dialer.

State: Investigating

Status: Degraded Performance

9:11 AM MST

We have identified the underlying concern and got the issue corrected at 9:11am. From this time frame moving forward end users are able to make and receive phone calls through the dialer. InsideSales.com Technology Team

State: Monitoring

Status: Operational

19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
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5
6
7
8
9
10
11
12
13
14
15

Internet Distribution

2018-01-15

Incident Log

12:14 PM MST

The InsideSales.com Technology team is observing an issue with LMP and PowerDialer of SF product. End users were experiencing delays in making and receiving phone calls in the PowerDialer. End users could have also seen delays in products response. We are aware of the issue and are actively working to restore service to the affected products. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:18 PM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 12:18pm MST we restored service to the LMP and PowerDialer for SF products. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16

Network issue

2018-01-16

Incident Log

7:40 AM MST

The InsideSales.com Technology team is observing an issue with PowerDialer products. We are investigating a network issue with the PowerDialer products. We are aware of the issue and are actively working to restore service to the PowerDialer. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:14 AM MST

The InsideSales.com Technology team is continuing to observe a network issue with the PowerDialer products. We are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

8:24 AM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 8:12am MST we restored service to the PowerDialer products. InsideSales.com Technology Team

State: Monitoring

Status: Operational

PowerDialer Salesforce
18

Telephony Disruption

2017-12-18

Incident Log

9:06 AM MST

The InsideSales.com Telephony team observed a telephony disruption from 9:06am to 9:11am this morning the 18th of of Dec. During this time frame end users out of our Utah telephony center would have experienced difficulty making and receiving phone calls through the dialer.

State: Investigating

Status: Degraded Performance

9:11 AM MST

We have identified the underlying concern and got the issue corrected at 9:11am. From this time frame moving forward end users are able to make and receive phone calls through the dialer. InsideSales.com Technology Team

State: Monitoring

Status: Operational

19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Internet Distribution

2018-01-15

Incident Log

12:14 PM MST

The InsideSales.com Technology team is observing an issue with LMP and PowerDialer of SF product. End users were experiencing delays in making and receiving phone calls in the PowerDialer. End users could have also seen delays in products response. We are aware of the issue and are actively working to restore service to the affected products. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:18 PM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 12:18pm MST we restored service to the LMP and PowerDialer for SF products. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16

Network issue

2018-01-16

Incident Log

7:40 AM MST

The InsideSales.com Technology team is observing an issue with PowerDialer products. We are investigating a network issue with the PowerDialer products. We are aware of the issue and are actively working to restore service to the PowerDialer. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:14 AM MST

The InsideSales.com Technology team is continuing to observe a network issue with the PowerDialer products. We are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

8:24 AM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 8:12am MST we restored service to the PowerDialer products. InsideSales.com Technology Team

State: Monitoring

Status: Operational

PowerDialer Dynamics
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Lead Management Platform
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Internet Distribution

2018-01-15

Incident Log

12:14 PM MST

The InsideSales.com Technology team is observing an issue with LMP and PowerDialer of SF product. End users were experiencing delays in making and receiving phone calls in the PowerDialer. End users could have also seen delays in products response. We are aware of the issue and are actively working to restore service to the affected products. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:18 PM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 12:18pm MST we restored service to the LMP and PowerDialer for SF products. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16
Predictive Pipeline
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Neuralytics
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
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11
12
13
14
15
16
Vision
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
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11
12
13
14
15
16
PowerStandings
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Call Quality
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Inbound Calls
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Internet Distribution

2018-01-15

Incident Log

12:14 PM MST

The InsideSales.com Technology team is observing an issue with LMP and PowerDialer of SF product. End users were experiencing delays in making and receiving phone calls in the PowerDialer. End users could have also seen delays in products response. We are aware of the issue and are actively working to restore service to the affected products. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:18 PM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 12:18pm MST we restored service to the LMP and PowerDialer for SF products. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16

Network issue

2018-01-16

Incident Log

7:40 AM MST

The InsideSales.com Technology team is observing an issue with PowerDialer products. We are investigating a network issue with the PowerDialer products. We are aware of the issue and are actively working to restore service to the PowerDialer. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:14 AM MST

The InsideSales.com Technology team is continuing to observe a network issue with the PowerDialer products. We are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

8:24 AM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 8:12am MST we restored service to the PowerDialer products. InsideSales.com Technology Team

State: Monitoring

Status: Operational