Privacy Policy

Effective Date: 21 May 2018

At InsideSales.com, Inc. (“InsideSales“, “We“, “Us“), we are committed to protecting your privacy. This Privacy Policy (“Policy“) discloses the privacy practices of InsideSales and your right to access and control what happens with your information through our websites, including www.InsideSales.com, and any other sites that link to this Policy and through our general communications with individuals, including for marketing purposes, (together “Website“).

Data collected through and in connection with our cloud-based software platform which we make available to our business customers (our “Platform“) is dealt with under our Platform Privacy Statement.

This Policy also describes the choices available to you regarding our use of your information and how this information can be accessed and updated. We may link to other sites that are not owned or controlled by InsideSales, but have their own privacy policies that apply.

For a fuller discussion of our privacy practices, please see the Frequently Asked Questions (“FAQ”) below. You are responsible for reviewing the Policy each time before using our website or providing any personally identifiable information. If you have questions or concerns regarding this statement, please contact us via email at privacy@InsideSales.com.

Listing and Links to Frequently Asked Questions

1. What information do we collect from you through our Website?
2. How do we use your information collected through our Website?
3. For European users, what is the lawful basis for us using information in these ways?
4. Who do we share your information with?
5. What are my choices regarding collection, use, and sharing of my information?
6. How can I update, correct, or delete my information?
7. What security precautions are in place to protect the loss, misuse, or alteration of my information?
8. What about the privacy of visitors who are 13 and under?
9. What cookies and tracking technologies are used?
10. Where can I find any changes to the Privacy Policy?
11. Policy of Terminating Privileges for Infringement; Notice and Procedure for Making Claims of Copyright Infringement
12. Contact Us
13. Information for those Outside the United States

Frequently Asked Questions
1. What information do we collect from you through our Website?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

Information whenever you voluntarily submit it to us including through the Website, including your name, email, company, mailing address, title, area of expertise, telephone number, and credit card information, plus your preferences regarding InsideSales products.

If you apply to an open position in the “careers” section of our website, we will also ask you for your resume.

As is true of most websites, we automatically collect and store in log files, statistics and other information about the online activities of our visitors, some of which may be personal data under EU privacy law. For example, we track the number of people who view each page, the order in which pages are viewed, internet protocol (IP) addresses, browser type, internet service provider (ISP), operating system, date/time stamp, clickstream data showing your online journey to, from and through our Website, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team] and other information to learn which features are the most popular and to refine our web design and marketing efforts.

2. How do we use your information collected through our Website?

Tradeshows and Webinars: When you attend a tradeshow or a webinar we sponsor or organise or attend, we may collect personal data that we would use to later contact you in relation to promoting our business, products and services.

Information Downloads: When you download any information from our Website or any of our white papers, case studies, or other materials, we may collect and use certain personal data (e.g., the information you selected, your planned use for the information, your contact information) for use by InsideSales including in contacting you in order to promote our business, products and service and with your consent, where applicable law requires.

View a Video: Prior to your viewing a video on the Website or on third party video platforms we upload our video content to, we will keep a record of what videos were viewed for use by InsideSales in our promotional activities to understand your interest in our business and products.

Purchases: When you make a purchase through the Website or otherwise, we keep track of your name, company and contact details, what you bought, along with other personal and product information (such as payment, shipping, and warranty data). We use this to fulfil the contract and to understand the products you have bought in connection with or promotional activities.

Newsletters & Promotional Emails: From time to time, we may offer free electronic newsletters and promotional emails as a service to our registered users, based on a voluntary subscription. If you sign up, we will send you newsletters and emails periodically listing industry news, industry events, product information, and other promotions. You will only receive a newsletter if you have provided us with your email address. You may opt-out of receiving these communications, as with all our promotional communications, as set out in the Marketing section.

Chat Rooms and Bulletin Boards: From time to time, we may make chat rooms and bulletin boards available to registered users enabling them to communicate with our personnel and with each other. Please remember that postings to bulletin boards and chat rooms become public information; thus, you should exercise caution when deciding to disclose personal data within such forums, as it may be collected and used by third parties.

Search Terms: From time to time, we may offer the ability for you to search our Website for information that interests you. We may save those search terms in order to understand your interests in our products for our promotional purposes and we may use that information to send specific marketing communications to you by email and display certain online ads relevant to your search term on the Website and elsewhere online through our digital advertising partners.

Online Surveys and Polling: We may provide you the opportunity to participate in an online survey or interactive poll on our site. If you participate, we may ask you for your contact information (such as name, shipping address, etc.) and your preferences in order to track voting and in order to market our business, products and services to you.

Contact Information & Third-Party Data: If you contact InsideSales by email or letter, we may keep a record of your personal correspondence. Thus, if you report a problem with our Website, we may collect such information in a file specific to you. If you contact us through our feedback area, we require your name and email address in order to send you a reply.

Browsing: An IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to identify your computer. InsideSales collects IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report aggregated information to our advertisers, for security purposes, to understand how users interact with our Website in order to improve and develop it and to monitor the level of activity on our Website.

3. For European users, what is the lawful basis for us using information in these ways?

We have assessed our rights to collect and use your information as set out in this policy against the requirements of EU privacy law in order to ensure we have the appropriate “lawful basis.”

We mostly use your information where it is necessary for our legitimate interests in running and promoting our business and our services, providing authenticated access and use of our Platform, responding to your specific requests for content, communication or technical support developing and improving our technology, maintaining proper records of our transactions and communications with prospects and clients.

4. Who do we share your information with?

We may give your information to:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy.
  • Organisations who process your personal data on our behalf and in accordance with our instructions and applicable privacy law. This includes in supporting the services we offer through the Website and the Platform in particular those providing website and data hosting services, distributing any communications we send, supporting or updating marketing lists, facilitating feedback on our services and providing IT support services from time to time. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their services and support functions.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Website and subject to the cookies section of this policy.
  • Social Media Platforms: our Web site includes social media features, such as the Facebook Like button, links to our social media presence on various sites and widgets, such as the share this button or other mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it. See “Cookies and tracking technologies
  • .

  • Business partners who jointly with us provide services to you and with whom we have entered into agreements in relation to the processing of your personal information, for instance where we offer co-branded services, promotions, contests or sweepstakes, .
  • Payment processing providers who provide secure payment processing services. Note your payment card details are not shared with us by the provider.
  • Surveys and Polling: From time to time, we may use a third party to conduct surveys about our Website or polls about a particular issue. If we do, we will either tell you in advance who that third party is, and what they will do with your personal information. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose your information.
  • Fulfilment: Some online activities necessarily lead to disclosure of your personally identifiable information to third parties, such as when you include your name and email address in an email to a third party or when you order products in the shopping areas of our website for direct shipment to you. For example, in order to fulfil certain product orders, we must share your information with the product manufacturer, payment processor (e.g., credit card companies), and shippers.
  • Compliance with Service of Legal Process or Law Enforcement: Although it is unlikely, we may be required by the police or other law enforcement or judicial authorities to provide personal information. If we receive such a request, without prior notice to you we will disclose personal information upon receipt of a court order subpoena, to comply with bankruptcy proceedings, to investigate hacking attempts, to cooperate with a law enforcement investigation or other similar legal processes. If we receive a subpoena or court order requiring us to disclose information about you as part of third-party civil litigation, we will attempt to provide you with electronic notice (i.e., via email) fourteen (14) days prior to disclosure of information where we are legally able to do so. Moreover, we may release account information without notice to you when we in good faith believe such release is reasonably necessary to enforce or apply our Terms of Service Agreement or to protect the rights, property, computer security, and safety of our Website, Platform, our users, or others.
  • Sale of the Company: You agree that we may assign, sell, license, or otherwise transfer to a third party your name, address, email address, member name, and any other personally identifiable information collected by us via the website in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the assets or stock of InsideSales or its affiliated entities. You will be notified via a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

5. What are my choices regarding collection, use, and sharing of my information?

Information You Provide: We collect any information you enter on the InsideSales Website. You may choose not to provide certain information, though it may impact your ability to utilize certain features of the Website.

Email and Promotional Mailings: We may from time to time send you email or other communications regarding our products and services. If you do not wish to receive these promotional mailings, you can opt out of receiving these communications by following the opt-out instructions in the email or sending an email to privacy@InsideSales.com. After that, InsideSales users will not receive future communications or mailings.

You can also exercise the rights listed above at any time by contacting us at privacy@InsideSales.com.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html.

6. How can I update, correct, or delete my personal information?

Upon request, InsideSales will provide you with information about whether we hold any of your personal information. To change, modify, or delete the information you previously provided you may send an email to privacy@InsideSales.com and specify what you want to have done. We will respond to your request to access within a reasonable timeframe and may require further information to verify that you are the user whose data you are requesting.

No Comprehensive Deletions: We will retain your information for as long as your account is active and for such period as we reasonably require to retain in order to comply with our record-keeping obligations, to have records of our services provided and our communications with you in case there is a compliant or dispute or as needed to provide you services. We will retain in our files information you have requested to remove if that information is necessary to resolve disputes, troubleshoot problems, or enforce our Terms of Service Agreement. Except as noted, upon request we will delete your information from our databases.

7. What security precautions are in place to protect the loss, misuse, or alteration of my information?

You can be assured that your personal and account information is reasonably secure on our website. We employ encryption technology (SSL) in all parts of our website that require you to provide your login credentials, financial or credit card information. The personal information we collect is stored in secure operating environments that are not available to the public. Credit card information is encrypted. All the information we collect and store is protected by our firewall. Also, any information we store at our business is kept physically secure, and only designated employees may obtain access to it. However, “perfect security” does not exist on the Internet or elsewhere.
While we strive to protect your information, we cannot ensure the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems.
We cannot fully ensure that your private communications and other information will not be inadvertently disclosed to third parties. We may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. If we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to) disclose any information about you to private entities, law enforcement, or other government officials as we, in our sole discretion, believe necessary or appropriate. If you have any other questions about security on our Web site, you can contact us at privacy@InsideSales.com.

8. What about the privacy of visitors who are 13 and under?

If you are under the age of 13, you do not have permission to use our Website. We do not knowingly collect, use, or disclose information about users who are under the age of 13. If you are the parent or guardian of a minor under 13 years of age and believe they have disclosed information to us, please contact us at privacy@InsideSales.com so that we may delete the minor’s information.

9. What cookies and tracking technologies are used?

Our Website uses cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags, or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our Website uses cookies and similar technologies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies below. However, you may not be able to take full advantage of our Website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the Website and will last for longer.

We use these cookies and other technologies on the basis that they are necessary in our legitimate interests where we have considered that these are not overridden by your rights, and, in some cases, where required by law, where you have consented to their use.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting /Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Advertisements: We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies, which we do not control, to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here ) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our [site/App].  If you disable all cookies, you will be unable to complete a purchase on our [site/App].
If you want to disable cookies on our site, you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.

We use Local Storage Objects (LSOs) such as HTML5 to store content, information, and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

10. Where can I find any changes to the Privacy Policy?

This Policy was implemented on and is effective immediately. If you do not agree with the terms of this Policy, you should send us an email opting out of it at privacy@InsideSales.com and we will reluctantly cancel your account privileges and remove your data (subject to the limitations described above). If we make changes to any terms or conditions of the Policy, the changes will be incorporated into this document so you will always know what information we gather, how we might use that information, and to whom we will disclose it. If we make any material changes we will notify you by means of a notice on this Website or otherwise prior to the change becoming effective. You are responsible for regularly reviewing this Policy. Continued use of our website after any modifications to this Policy shall constitute your consent to such modifications.

General:

Links and Ads to Third-Party Sites: Please be aware that sites on our website may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our website are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personally identifiable information. Additionally, other companies or ad servers that place advertising on our website may collect information about you through the use of cookies or clear GIFs when you view or click on their advertising. We cannot control this collection of information. You should contact advertisers directly if you have any questions about their use of the information they collect.

Framing/Windows to Third-Party Sites: In addition to providing links to other websites, we sometimes window third-party sites for your convenience. If you click to learn more information, a window or frame containing the third party’s site may appear. Any time you are in a window (unless the window is another part of the InsideSales website), you should assume your personally identifiable information is being collected, used, and disclosed in accordance with the windowed site’s policies.

11. Policy of Terminating Privileges for Infringement; Notice and Procedure for Making Claims of Copyright Infringement

Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act, InsideSales.com, Inc. (“InsideSales”), will terminate the account of any subscriber who uses his or her account privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to InsideSales and later confirmation through court order or an admission by the subscriber that an account has been an instrument of unlawful infringement, InsideSales will terminate the infringing subscriber’s account. InsideSales may also in its sole discretion decide to terminate a subscriber’s account privileges prior to that time if it has good faith belief that infringement has in fact occurred. In addition, pursuant to 17 U.S.C. § 512(c), InsideSales has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. InsideSales respects the intellectual property of others, and we ask our users to do the same.
Any written notice describing the infringing activity must include the following information:
1. an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. a description of the allegedly infringing work or material;
3. a description of where the allegedly infringing material is located on the site;
4. information reasonably sufficient to allow us to contact you, such as your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law; and
6. a statement by you that the above information in your notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

12. Contact Us

InsideSales.com, Inc.
1712 South East Bay Boulevard
Suite 100
Provo, Utah 84606
Call us at: (888) 203-3761
E-mail us at: privacy@InsideSales.com

13. Information for those Outside the United States

EU – U.S. and Swiss – U.S. Privacy Shield
For EU and Swiss citizens, InsideSales hosts and processes your information in the United State and Ireland. InsideSales complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. InsideSales has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

InsideSales commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Private Shield policy should first contact us at privacy@insidesales.com.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request . If your complaint remains unresolved, you may have the option of engaging in binding arbitration through the Privacy Shield Panel.

If InsideSales transfers personal information received under the Privacy Shield to a third party, the third party’s access, use, and disclosure of the personal information must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we can prove we are not responsible for the damage.

InsideSales’ commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission. InsideSales may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.