Effective Date: May 21, 2018

At InsideSales.com, Inc. (“InsideSales“, “We“, “Us“), we are committed to protecting your privacy as described below. This Privacy Policy (“Policy“) discloses the privacy practices of InsideSales in relation to our cloud-based software platform which we make available to our business customers (our “Platform“). Certain sections of this Policy may only apply based on the source of the information or manner in which it was collected.

Data collected through our website and the InsideSales web applications located at www.InsideSales.com and through our general communications with individuals, including for marketing purposes, (together “Website”) is dealt with under a separate Privacy Policy.

Listing and Links to Frequently Asked Questions

1. Who we are?
2. What information do we collect through our Platform and how do we use it?
3. Who do we share your information with?
4. What cookies and tracking technologies are used?
5. Where can I find any changes to the Privacy Policy?
6. Policy of Terminating Privileges for Infringement; Notice and Procedure for Making Claims of Copyright Infringement
7. Contact Us
8. Information for users outside the United States
9. Information Collected from an Email Client


1. Who we are?

InsideSales is a technology company that provides a software platform hosted in the cloud, which our customers use to help grow and sell more. Our Platform syncs with customers’ existing CRM platforms to help do that.

2. What information do we collect through our Platform and how do we use it?

We mainly act as a data processor in our provision of the Platform, and the company that contracts with us to use the Platform is typically the controller and users should consult them and their privacy notices to understand how they collect and users’ information, and what rights you have in respect of that information.

Please note that our customers may have specific agreements with us that specify the collection, use, and sharing of their data. If those special agreements and this notice conflict, those specific agreements will apply.

An individual who seeks access, who seeks to correct, amend, delete inaccurate data relating to them collected through an InsideSales’ customer’s use of the Platform should direct his/her query to the InsideSales customer they interact with directly (the data controller). If an InsideSales customer requests that we remove personal information on their behalf, we will respond to their request within 30 days.

There are certain ways we use information on individuals and how they use the Platform which we like to be transparent about and which reflects the way many cloud-based software companies work to constantly improve their technology and the user experience.

Software Usage: When you use our Platform, we will collect and use certain of your information in order to operate and enhance the Platform. For example, if you use InsideSales email software with your own email client, like Gmail or Outlook, we will use your email settings and email address to send and track emails on your behalf in order to provide the services which the company you work for has asked us to provide.

Analytics Data: We also collect and process data when you use our Platform (e.g. number of unique user logins, operating system, internet protocol address, source type), session duration, information about the server environment, OS type/version, CPU type/version, browser type/version, operating system type/version, device type/version, or such other similar information about user configuration or operation of Platform features or functionality) (“Analytics Data”) in order to provide, maintain, and improve our Platform.

We use Analytics Data to help us better understand how our Platform is being used, make improvements to it, help all our clients benefit from the full functionality our Platform offers and develop new features, products and services. For example, we may use this data to:

  • Better understand how our users configure and use our Platform
  • Determine which configurations or practices optimize performance
  • Perform data analysis and audits
  • Identify, understand and anticipate performance issues and the environmental factors that affect them
  • Other such business purposes relating to the operation, improvement, or development of our Platform

The use of this Analytics Data, for the purposes described in the above, is carried out pursuant to our legitimate business interests, to develop, expand and improve our Platform offering. We are sure to balance our legitimate business interests with your privacy rights and we take steps in how we process and use Analytics Data to protect these.

Log-in APIs: You can log in to the customer support area of our Platform using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and may provide you the option to share certain personally identifiable information or post information about your activities on this website to your profile page to share with others within your network.

3. Who do we share your information with?

We may give your information to:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy.
  • Organisations who process your personal data on our behalf and in accordance with our instructions and applicable privacy law. This includes in supporting the services we offer through the Platform in particular those providing website and data hosting services, facilitating feedback on our services and providing IT support services from time to time. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their services and support functions.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Platform.

4. What cookies and tracking technologies are used?

Our Platform uses cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our Platform uses cookies and similar technologies to distinguish you from other users of our Platform. This helps us to provide you with a good experience when you browse our Platform and also allows us to improve our Platform.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies below. However, you may not be able to take full advantage of our Platform if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the Platform and will last for longer.

We use these cookies and other technologies.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Platform.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us for our legitimate interests of improving the way our Platform works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our Platform. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).

We use Local Storage Objects (LSOs) such as HTML5 to store content, information, and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

Third parties with whom we partner to provide certain features on our Platform or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.

5. Where can I find any changes to the Privacy Policy?
If we make changes to any terms or conditions of the Policy, the changes will be incorporated into this document so you will always know what information we gather, how we might use that information, and to whom we will disclose it. If we make any material changes we will notify you by means of a notice on the Platform or otherwise prior to the change becoming effective. You are responsible for regularly reviewing this Policy.

6. Policy of Terminating Privileges for Infringement; Notice and Procedure for Making Claims of Copyright Infringement
Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act, InsideSales.com, Inc. (“InsideSales”), will terminate the account of any subscriber who uses his or her account privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to InsideSales and later confirmation through court order or an admission by the subscriber that an account has been an instrument of unlawful infringement, InsideSales will terminate the infringing subscriber’s account. InsideSales may also in its sole discretion decide to terminate a subscriber’s account privileges prior to that time if it has good faith belief that infringement has in fact occurred. In addition, pursuant to 17 U.S.C. § 512(c), InsideSales has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. InsideSales respects the intellectual property of others, and we ask our users to do the same.

Any written notice describing the infringing activity must include the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • a description of the allegedly infringing work or material;
  • a description of where the allegedly infringing material is located on the site;
  • information reasonably sufficient to allow us to contact you, such as your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law; and
  • a statement by you that the above information in your notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

7. Contact Us.
InsideSales.com Inc
1712 South East Bay Boulevard
Suite 100
Provo, Utah 84606

Call us at:(888) 203-3761

E-mail us at:privacy@insidesales.com

8. Information for those Outside the United States

EU – U.S. and Swiss – U.S. Privacy Shield
For EU and Swiss citizens, InsideSales hosts and processes your information in the United States and Ireland. InsideSales complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. InsideSales has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

InsideSales commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact us at privacy@InsideSales.com.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield. If your complaint remains unresolved, you may have the option of engaging in binding arbitration through the Privacy Shield Panel.

If InsideSales transfers personal information received under the Privacy Shield to a third party, the third party’s access, use, and disclosure of the personal information must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we can prove we are not responsible for the damage.

InsideSales’ commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission. InsideSales may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

9. Information Collected from an Email Client

InsideSales may collect information from your email client, i.e. Gmail or Outlook, through an API or similar mechanism. If information is collected in this fashion, InsideSales will only use such information to provide or improve features for users of the platform.

Generally, InsideSales will not share this information with others and will only do so: (1) if necessary to provide or improve significant features for users of the platform, (2) to comply with applicable law, or (3) as part of a merger, acquisition, or sale of assets with notice to users. InsideSales will not use or transfer the data for the purpose of serving ads, including retargeting, personalized, or interest-based advertising.

InsideSales will only allow humans to view this information if: (1) you give permission for specific messages, (2) it is necessary for security purposes, (3) it is necessary to comply with applicable law; or (4) such use is limited to internal operations and all information has been aggregated and anonymized.